Lowrance®, a world-leading brand in fishing electronics since 1957, recently announced the release of the Lowrance Network Analyzer and Service Assistant with integrated wireless diagnostics tools. Available in a free software release, the new tools are designed to ensure optimal marine-electronics performance for Lowrance multifunction displays. Available on HDS Gen3, HDS Gen2 Touch, Elite-5 and Elite-7 Ti multifunction displays with GoFree™ connectivity, the tools allow anglers to easily send system information to the service team at Lowrance to improve troubleshooting and customer service. No matter how far a boat is from land, as long as the system can connect to a wireless network, this new update gives immediate access to the latest features and the best support and service.
The Network Analyzer simplifies system-wide software updates of multi-display setups by proactively notifying users ─ similar to a smartphone or tablet ─ when new software is available for displays, expansion modules and other networked devices. The Service Assistant is used to transmit a detailed report of Ethernet and NMEA 2000® networked devices ─ including software version and serial numbers of networked devices ─ so technical support can help troubleshoot issues more quickly. The service report not only includes the installed electronics and system configuration, but can also include screenshots captured on the display to further illustrate the issue at hand.
“We lead the industry in wireless capabilities,” said Leif Ottosson, CEO, Navico. “Driven by our strong commitment to quality and ease-of-use, this powerful wireless functionality will help our customers keep their systems optimized. We regularly release free software updates to enhance the capabilities of Lowrance multifunction displays, expansion modules and accessories. The Network Analyzer and Service Assistant, along with our GoFree™ wireless capabilities, not only make it easy to keep your entire system current by notifying you when new software is released, but also help us provide better service to our customers if technical issues occur.”
GoFree connectivity is cloud-enabled technology giving users the capability to receive automatic software update notifications and be able to download and install these updates directly to their display – guaranteeing the most up-to-date operating system with all of the latest features.
The new Network Analyzer and Service Assistant service tools are available in the latest Lowrance software release (version 54.1.85) via a one-time manual download and update to compatible equipment, with no charge to the customer. To download, go to http://www.lowrance.com/en-US/Software-Updates/ and select the product group that applies to the appropriate display